Overview

Paradigm Zone is dedicated to safeguarding your personal information in line with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, store, and provide access to your personal data.

Consent

By engaging with our services—whether through our website, visiting our venues, contacting our customer service, or interacting with our social media platforms—you consent to the practices described in this Privacy Policy.

Collection of Personal Information

We collect personal information necessary for our operations, which may include:

• Contact Details: Name, address, email, and phone numbers.
• Demographic Information: Age and date of birth.
• Financial Information: Credit card and bank account details.
• Health Information: If relevant to your use of our venues or services.
• Membership Details: Information about your membership with our partners.
• Vehicle Information: License, registration, and insurance details, if applicable.
• Imagery: Photographs or videos taken at our venues.
• Employment Information: For job applicants, details about education, employment history, professional associations, referees, and next of kin.

We collect sensitive information, such as health details or professional memberships, only with your explicit consent.

Methods of Collection

Your personal information may be collected through:

• Direct Interactions: Emails, “contact us” forms, or other written communications.
• Mobile Applications: Interactions via our apps, including feedback submissions.
• Social Media: Engagements on our official social media pages.
• In-Person Visits: Inquiries or bookings made at our venues.
• Online Services: Signing up for services or newsletters on our website.
• Promotions and Surveys: Participation in competitions, feedback forms, surveys, or market research.

Use and Disclosure of Personal Information

We use your personal information to:

• Provide Services: Facilitate bookings, process payments, and deliver services.
• Communication: Send updates, promotions, and information about our services.
• Customer Support: Address inquiries, feedback, or complaints.
• Marketing: Inform you about offers, events, or promotions.
• Legal Compliance: Adhere to legal obligations and respond to lawful requests.

We may share your information with:

• Service Providers: Third parties assisting in service delivery, such as payment processors or marketing agencies.
• Business Partners: Entities with whom we have joint promotions or service offerings.
• Legal Authorities: When required by law or to protect our rights.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, misuse, or loss. While we strive to ensure the security of your data, no system can guarantee complete security.

Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us at info@paradigmzone.com.au.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions or concerns about this Privacy Policy, please reach out to us at:

Email: info@paradigmzone.com.au

Mail: Paradigm Zone Privacy Officer 58 Gawler Place Adelaide, SA 5000 Australia